Support

Ecom Pros CRM support is handled by email: [email protected]. We answer within one business day.

Common questions

Connecting a Shopify store. Install the app from Shopify, then sign in to your Ecom Pros account when asked and pick the brand the store belongs to. Already signed in? Connections shows it as Connected within a few seconds.

Disconnecting. Uninstall the app from your Shopify admin, or remove the store under Connections in the CRM. Syncing stops immediately.

Data and privacy. See the Privacy Policy. Data requests and deletion requests go to the same email.

Two-step verification. Turn it on under Security (the shield next to Sign out). Trusted devices skip the code for 30 days.

Ecom Pros Site Chat and Ecom Pros Mega Menu

Email [email protected] with your store's .myshopify.com address and what you're seeing. We reply within one business day, Monday to Friday, US Eastern time. Setup help is free on every plan.

See a working store with both apps: the Ecom Pros demo store.